Computer Anxiety Rating Scale – CARS (Heinssen‚ Glass & Knight‚ 1987)
Instructions:
For each statement‚ decide whether you disagree or agree with the statement using the following 5 point scale ranging from strongly disagree to strongly agree. In the box to the right of each statement‚ fill in the number on the 5 point scale that best describes your level of disagreement or agreement.
Strongly Strongly
Disagree Agree
1 2 3 4 5
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1.
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I feel insecure about my ability to interpret a computer printout.
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2.*
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I look forward to using a computer in my job.
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3.
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I do not think I would be able to learn a computer programming language.
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4.*
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The challenge of learning about computers is exciting.
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5.*
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I am confident that I can learn computer skills.
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6.*
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Anyone can learn to use a computer if they are patient and motivated.
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7.*
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Learning to operate computers is like learning any new skill – the more you practice‚ the better you become.
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8.
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I am afraid that if I begin to use computers I will become dependent upon them and lose some of my reasoning skills.
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9.*
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I am sure that with time and practice I will be as comfortable working with computers as I am in working with a typewriter.
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10.*
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I feel that I will be able to keep up with the advances happening in the computer field.
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11.
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I dislike working with machines that are smarter than I am.
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12.
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I feel apprehensive about using computers.
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13.
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I have difficulty in understanding the technical aspects of computers.
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14.
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It scares me to think that I could cause the computer to destroy a large amount of data by hitting the wrong key.
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15.
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I hesitate to use a computer for fear of making mistakes that I cannot correct.
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16.
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You have to be a genius to understand all the special keys contained on most computer terminals.
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17.*
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If given the opportunity‚ I would like to learn about and use computers.
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18.
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I have avoided computers because they are unfamiliar and somewhat intimidating to me.
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19.*
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I feel computers are necessary tools in both educational and work settings.
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Note: * indicates items that are reverse-scored. Higher scores indicate higher levels of computer anxiety.
This test may be used for research purposes with proper citation to the authors.
References
Heinssen‚ R.K.‚ Glass‚ C.R.‚ & Knight‚ L.A. (1987). Assessing computer anxiety: Development and validation of the Computer Anxiety Rating Scale. Computers in Human Behavior‚ 3‚ 49-59.
