Organizational Citizenship Behavior Checklist (OCB-C) 36-Item
دو مقیاس 36 و 20 ماده ای ارائه شده است.
Organizational Citizenship Behavior Checklist (OCB-C) 36-Item
Copyright 2009 Suzy Fox and Paul E Spector‚ All rights reserved
How often have you each of the following things on your present job?
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Never
Once or twice
Once or twice per month
Once or twice per week
Every day
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1. Picked up meal for others at work
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1 2 3 4 5
|
2. Drove‚ escorted‚ or entertained company guests‚ clients‚ or out-of-town employees.
|
1 2 3 4 5
|
3. Took time to advise‚ coach‚ or mentor a co-worker.
|
1 2 3 4 5
|
4. Helped co-worker learn new skills or shared job knowledge.
|
1 2 3 4 5
|
5. Helped new employees get oriented to the job.
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1 2 3 4 5
|
6. Lent a compassionate ear when someone had a work problem.
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1 2 3 4 5
|
7. Used own vehicle‚ supplies or equipment for employer’s business.
|
1 2 3 4 5
|
8. Lent a compassionate ear when someone had a personal problem.
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1 2 3 4 5
|
9. Contributed and/or sent cards/flowers for co-worker birthdays/special occasions.
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1 2 3 4 5
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10. Changed vacation schedule‚ work days‚ or shifts to accommodate co-worker’s needs.
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1 2 3 4 5
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11. Offered suggestions to improve how work is done.
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1 2 3 4 5
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12. Offered suggestions for improving the work environment.
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1 2 3 4 5
|
13. Finished something for co-worker who had to leave early.
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1 2 3 4 5
|
14. Helped a less capable co-worker lift a heavy box or other object.
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1 2 3 4 5
|
15. Came in early or stayed late without pay to complete a project or task.
|
1 2 3 4 5
|
16. Helped a co-worker who had too much to do.
|
1 2 3 4 5
|
17. Volunteered for extra work assignments.
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1 2 3 4 5
|
18. Took phone messages for absent or busy co-worker.
|
1 2 3 4 5
|
19. Tried to recruit a person to work for your employer
|
1 2 3 4 5
|
20. Worked weekends or other days off to complete a project or task.
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1 2 3 4 5
|
21. Informed manager of co-worker's excellent performance.
|
1 2 3 4 5
|
22. Brought work home to prepare for next day.
|
1 2 3 4 5
|
23. Volunteered to attend meetings or work on committees on own time.
|
1 2 3 4 5
|
24. Developed extracurricular activities for co-workers (e.g.‚ sport team)
|
1 2 3 4 5
|
25. Said good things about your employer in front of others.
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1 2 3 4 5
|
26. Gave up meal and other breaks to complete work.
|
1 2 3 4 5
|
27. Brought candy‚ doughnuts‚ snacks‚ or drinks for co-workers.
|
1 2 3 4 5
|
28. Organized office celebrations for holidays and co-workers' birthdays‚ retirement‚ etc.
|
1 2 3 4 5
|
29. Volunteered to work at after-hours or out-of-town events.
|
1 2 3 4 5
|
30. Volunteered to help a co-worker deal with a difficult customer‚ vendor‚ or co-worker.
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1 2 3 4 5
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31. Gave a written or verbal recommendation for a co-worker.
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1 2 3 4 5
|
32. Went out of the way to give co-worker encouragement or express appreciation.
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1 2 3 4 5
|
33. Decorated‚ straightened up‚ or otherwise beautified common work space.
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1 2 3 4 5
|
34. Spent extra time helping a co-worker prepare/edit/rehearse a presentation or paper.
|
1 2 3 4 5
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35. Assisted a co-worker with device or equipment such as computers‚ copy machines‚ etc.
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1 2 3 4 5
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36. Defended a co-worker who was being "put-down" or spoken ill of by other co-workers or supervisor.
|
1 2 3 4 5
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