Four Factor Cultural Intelligence Scale CQS

The 20-item‚ Four Factor Cultural Intelligence Scale (CQS)

Instructions: se‎lect the response that best describes your capabilities.

se‎lect the answer that BEST describes you AS YOU REALLY ARE (1=strongly disagree; 7=strongly agree).

CQ Factor	Questionnaire Items
CQ-Strategy:
MC1	I am conscious of the cultural knowledge I use when interacting with people with different cultural backgrounds.
MC2	I adjust my cultural knowledge as I interact with people from a culture that is unfamiliar to me.
MC3	I am conscious of the cultural knowledge I apply to cross-cultural interactions.
MC4	I check the accuracy of my cultural knowledge as I interact with people from different cultures.
CQ-Knowledge:
COG1	I know the legal and economic systems of other cultures.
COG2	I know the rules (e.g.‚ vocabulary‚ grammar) of other languages.
COG3	I know the cultural values and religious beliefs of other cultures.
COG4	I know the marriage systems of other cultures.
COG5	I know the arts and crafts of other cultures.
COG6	I know the rules for expressing non-verbal behaviors in other cultures.
CQ-Motivation:
MOT1	I enjoy interacting with people from different cultures.
MOT2	I am confident that I can socialize with locals in a culture that is unfamiliar to me.
MOT3	I am sure I can deal with the stresses of adjusting to a culture that is new to me.
MOT4	I enjoy living in cultures that are unfamiliar to me.
MOT5	I am confident that I can get accustomed to the shopping conditions in a different culture.
CQ-Behavior:
BEH1	I change my verbal behavior (e.g.‚ accent‚ tone) when a cross-cultural interaction requires it.
BEH2	I use pause and silence differently to suit different cross-cultural situations.
BEH3	I vary the rate of my speaking when a cross-cultural situation requires it.
BEH4	I change my non-verbal behavior when a cross-cultural interaction requires it.
BEH5	I alter my facial expressions when a cross-cultural interaction requires it.

© Cultural Intelligence Center‚ 2005. Used by permission of Cultural Intelligence Center.

Note. Use of this scale granted to academic researchers for research purposes only.

For information on using the scale for purposes other than academic research (e.g.‚ consultants and non-academic organizations)‚ please send an email to cquery@culturalq.com

Results for Specific Factors of Cultural Intelligence (CQ)

CQ-Strategy and CQ-Behavior predict Task Performance.

Those who have the capability to make sense of inter-cultural experiences (such as making judgments about their own thought processes and those of others) make higher quality decisions and perform at higher levels in multi-cultural work settings.

Those who have the capability to adapt their verbal and nonverbal behavior to fit specific cultural settings have a flexible repertoire of behavioral responses that enhances their task performance in culturally diverse settings.

In sum:

the higher the CQ-Strategy‚ the higher the performance
the higher the CQ-Behavior‚ the higher the performance

CQ-Motivation and CQ-Behavior each predict Three Different Forms of Adjustment.

Those who are interested in experiencing other cultures and feel confident that they can interact with people who have different cultural backgrounds (CQ-Motivation) are better adjusted in culturally diverse situations.

Those who have a broad repertoire of verbal and nonverbal behavioral capabilities (CQ-Behavior) feel better adjusted in situations ch‎aracterized by cultural diversity.

This pattern of relationships applies to the three types of adjustment:

General Adjustment
Work Adjustment
Interactional Adjustment

In sum:

the higher the CQ-Motivation‚ the higher the adjustment
the higher the CQ-Behavior‚ the higher the adjustment

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